Manage Quality Customer Service 2

Sarmin Yeasmin

6. We can communicate with colleagues about customer service standards and expectations clearly in several ways. For example discuss with them, invite in a meeting etc.
7. Providing access to information on service standards and delivery to colleagues is to talk to them, call in staff meeting etc.
8. I would use to assist colleagues to deal with customer service issues and to take responsibility for service outcomes by using informal and formal both ways. It depend on how much knowledge on customer service they already have.
9. Monitoring customer service in the workplace to ensure standards are met in accordance with enterprise policies and procedures are following way.
* watch directly or by the surveillance camera.
* from customer feedback.
* from profit outcome.
* randomly inspection.
* close supervise etc.
10. For seeking feedback from customers on an ongoing basis and use this to improve performance where applicable, I would provide feedback form to customer randomly, orally ask to customer where should be improve and use complain box and form so that if they are not happy , they can complain anytime without asking anybody.

11. Customer service problem is a complex issue, It can be happened occasionally or regularly. That is why need to monitor regularly in proper way. To identify the customer service problems, we can watch staff, collect feedback from customers, randomly asking to customer service providers about their role etc.

After identifying the problem on customer service, we have to find out why the problem is occurred , is it for lacking of resource or lacking of staff training. Then we need to solve the problem to ensure continued service quality.

12. Pls make it urself.