Manage Quality Customer Service

Manage Quality Customer Service


1.We can obtain information on customer needs, expectations and satisfaction levels in various way using both informal and formal way. Such as-
* watch procedures and suggest better ways of doing things.
* watch customers and see how they react, nothing particular trends.
* ask customers for specific feed back in questionnaire or oral.
* request to give suggestions and check responses.
* use complaining form and box , everyday watch what their opinion or
complain.
*visit competitors and compare operations.


2. In the following way, we can provide opportunities for customers and colleague to give feedback on products and services. Like-
a. Open questions.
* complaining form or book.
* complain box.
* survey with orally and written.
* Internet survey with specific form.
b. Close questions. This type of feedback is limited to answer with yes or not.
* questionnaire .
* oral survey etc.
3. The process I would use to review changes in internal and external environments is to depend on customers need and expectations. It’s can be come up from customers feedback. In other way is that closely observe the continue changing and upgrading the world through the internet and visiting different places.

The above integrated findings I would use to my entity into planning for quality services.
4. For participating in the customer service planning process, I would give to change to my colleague in different way. For example-
* Invite in the restaurant or hotel and ask opinion.
* Request or invite to participate in staff meeting.
* ask orally to provide view on customer service.
* use questionnaire to collect review etc.
5. The following list for standards and plans ,I would develop to address key quality services issues.
* pleasant and comfortable environment.
* Clean , safe and hygien.
* food flavour and texture
* appearance
* proper temperature.
* availability etc.